Direct Local Eats Business Onboarding Survey

This voluntary survey allows us to learn about and address the challenges facing small and medium sized businesses. The data from this survey will never be shared with any 3rd parties, without explicit permission from the business owner(s).

The Pitch - for drivers pitching restaurants:

1. Ask to speak to the owner. If the owner is unavailable, ask for their contact information (name, phone, email) to schedule an appointment.

2. When the owner is available to speak to you, introduce yourself (feel free to change your pitch at your discretion):

My name is ____ and I am with Direct Local Eats – a new delivery service similar to Uber Eats that only charges a 5% service fee. – PRESENT THE FLYER

As part of our launch, we’re conducting a vital economic survey to understand how businesses are doing and how we can help them perform better.

Proceed to the survey below. Once the survey is submitted, they will receive a follow up call from Direct Local Eats.

Representative's Email:

Business Name^*

Contact Name^*

Phone^*

Email^*

Address

Address Line 1 ^*

Address Line 2

City ^*

Province ^*

Country ^*

Postal Code ^*

1. How is your business doing?

Why are you doing poorly?

2. Do you currently use a delivery app, such as UberEats, Instacart, or any other?

Are you happy with their service?

How much are you paying for the service?

If you could be charged just 5%, would that be of interest to you?

3. Who do you see as your immediate competition?

Please elaborate:

4. If you could buy the same products and services that you currently use for your business, together with other businesses like yourself, would that reduce your costs?

5. How much are you paying for your internet and phone services?

Are you happy with your internet and phone services?

Would you prefer a less expensive prepaid plan, or a better than market contract rate?

6. Who do you use for credit card processing?

Did you buy or rent your payment processing equipment?

How long is your contract?

What is your typical monthly sales volume?

Are you aware that credit card processors are required to allow early termination of a contract without penalty, if they change their terms and conditions?

7. Are you currently using any business financing from any major financial institution?

8. Our group got 1,000 businesses to purchase products together and save 50% off their regular prices. Our products include a wide variety, from coffee to takeout containers and groceries. Would you be interested in participating in future group purchases?

9. We have negotiated credit card processing deals that offer NO contract, free equipment and lower than market rates. For small businesses that wish to explore more suitable options, we were able to arrange deals with major banks (Global Payments, FirstData, Elavon, etc.). If we can't beat your current rate, we will give you a FREE $1,000 GIFT CARD. Would you be interested in receiving these benefits?

10. We have negotiated discounts with major national vendors through our buying power. Our members receive 85% off UPS shipping and instantly save 6¢ per liter of Esso gas. Would you be interested in receiving these discounts?

11. What is the best date and time for our service specialists to contact you about these offers?

12. Do you know what a cooperative is?

13. Are you a member of:

A cooperative
A BIA (Business Improvement Area)

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Direct Local Eats Business Onboarding Survey​

The Pitch - for drivers pitching restaurants:

Direct Local Eats Business Onboarding Survey